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SELECTED ISSUE
Spa Business
2015 issue 2

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Spa Business 2015 issue 2
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5   Editor’s letter: Active and wellness design
Liz Terry shares her thoughts
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18   Letters:
What spas can do to compete with Zeel, the at-home massage website
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20   News:
Leonardo DiCaprio’s eco project in Belize; USA firm buys out Japanese onsen operator; €40m expansion for Iceland’s Blue Lagoon
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25   Promotional feature: BC Softwear
Enhancing the spa experience
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30   Initiative: Global Wellness Day
Have you said ‘yes’ yet?

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32   Interview: Kathy Van Ness
The COO at Golden Door tells Katie Barnes how she’s used her background in fashion to reinvent the destination spa

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44   Wellness: In sickness & health
The Urban Zen Integrative Therapy programme by designer Donna Karan helps acutely-ill patients in health and social care settings. Julie Cramer reports
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52   Design: Sense of arrival
Neena Dhillon talks to the spa designers and operators at the new Aman and Ritz-Carlton properties in Japan
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64   Ask an expert: Neuromarketing
Could this field of market research hold the key to finding out what customers really want? Rhianon Howells investigates
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70   Experimental spa: Deep in thought
Sophie Benge visits Vair, an ‘experimental spa’ where treatments use psychosomatic techniques

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76   Spa Attraction: That’s Amore
Korean skincare firm AmorePacific has turned its factory into an award-winning attraction. Jason Holland finds out more
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82   Training: Global Mentorship Pilot Program
A new industry-wide initiative is one of the first to help experienced spa managers to move on in their career

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On the cover: Donna Karan’s Urban Zen Foundation
 
86   Spa Foresight™: Lonely planet
Loneliness is twice as unhealthy as obesity. What, if anything, can spas do to help tackle the escalating problem?
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90   Mystery shop: Aire Ancient Baths, New York
Going undercover and underground at this trendy bathhouse-style spa
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96   Spa software: Functionality focus – part 2
What spa software modules are the most important and why?
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98   Spa-kit: Product update
Equipment and product launches
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102   Products: Performance driven
Gazelli partners with Britain’s Royal Ballet ahead of its flagship spa launch
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106   Research: Heart warming
Sauna sessions aid cardiovascular health say Finnish scientists
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